Terms of Service

These Terms of Service ("Terms") govern your access to and use of RoleCRM ("the Service"), operated by RoleCRM ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. AI-Generated Content Disclaimer

RoleCRM uses artificial intelligence (powered by Anthropic/Claude) to provide career recommendations, resume suggestions, cover letter drafts, interview preparation materials, company research summaries, and other content.

You acknowledge and agree that:

• AI-generated content is advisory only and does not constitute professional career counseling, legal advice, or any form of professional advice.
• AI outputs may contain errors, inaccuracies, or outdated information. You are solely responsible for reviewing and verifying any AI-generated content before using it.
• Career decisions are inherently personal and context-dependent. AI recommendations may not account for your specific circumstances, and you should exercise your own judgment.
• We do not guarantee any particular outcome (e.g., job offers, interviews, or career advancement) from using AI features or the Service generally.

2. Acceptance of Risk

By using the Service, you accept and assume all risks associated with relying on AI-generated content and career management tools. You agree that you are solely responsible for your career decisions and any actions taken based on information provided by the Service.

3. Account Terms

• You must be at least 16 years old to use the Service.
• You must provide accurate and complete information when creating your account.
• You are responsible for maintaining the security of your account credentials and for all activity under your account.
• You must notify us immediately at support@rolecrm.com if you become aware of any unauthorized use of your account.
• One person may not maintain more than one free account.

4. User Responsibilities

You agree to:

• Use the Service only for lawful purposes and in accordance with these Terms.
• Not upload content that infringes on third-party intellectual property rights, is defamatory, or is otherwise unlawful.
• Not attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service.
• Not use automated means (bots, scrapers) to access the Service except through our published API.
• Not resell or redistribute the Service without our written consent.

5. Payment Terms

5.1 Billing

Free-tier users have access to limited features as described on our Pricing page. Paid subscriptions are billed in advance on a monthly or annual basis through Stripe.

5.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. By subscribing, you expressly consent to automatic renewal billing. We will send you a confirmation email at the time of purchase summarizing your subscription terms, renewal frequency, price, and how to cancel.

5.3 Cancellation

You may cancel your subscription at any time through your account settings at rolecrm.com/settings. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that date. We will not charge you for any subsequent billing period after cancellation is processed.

5.4 Refund Policy

• 14-Day Satisfaction Guarantee. If you are not satisfied with a new paid subscription, you may request a full refund within 14 days of your initial purchase or most recent renewal by contacting support@rolecrm.com. Refund requests after 14 days will be evaluated on a case-by-case basis at our discretion.
• No Partial Refunds. Outside the 14-day window, we do not issue partial refunds for unused time remaining in a billing period after cancellation.
• Service Failures. If the Service is materially unavailable or non-functional for an extended period due to issues within our control, you may be entitled to a pro-rata credit or refund for the affected period.

5.5 Statutory Consumer Rights

• European Economic Area and United Kingdom. If you are a consumer in the EEA or UK, you have a 14-day right of withdrawal from the date of purchase. If you have used the Service during this period, any refund may be reduced proportionally to reflect your usage. Additionally, under the EU Digital Content Directive (2019/770/EU) and applicable national laws, you have the right to a remedy (including repair, price reduction, or termination with refund) if the Service does not conform to its description or is not fit for its ordinary purpose. Nothing in these Terms limits your statutory consumer rights.
• California, USA. In accordance with California Business and Professions Code Sections 17600–17606, we provide clear disclosure of automatic renewal terms prior to purchase, obtain your affirmative consent, and offer cancellation through the same medium used for signup. If we fail to comply with these requirements, you may be entitled to a full refund.
• Other Jurisdictions. Where mandatory consumer protection laws in your jurisdiction provide refund, cancellation, or withdrawal rights that exceed those described here, those mandatory rights apply and are not limited by these Terms.

5.6 Price Changes

We reserve the right to change pricing with 30 days' advance notice via email. Price changes do not apply to the current billing period. If you do not agree to a price change, you may cancel your subscription before the new price takes effect and receive a pro-rata refund for any prepaid but unused period at the prior rate.

5.7 Payment Failures

If payment fails, we may suspend access to paid features after a 7-day grace period. Your data will be retained for at least 30 days.

6. Intellectual Property

You retain ownership of all content you upload to the Service (resumes, cover letters, notes, etc.). By uploading content, you grant us a limited license to store, process, and display that content solely to provide the Service to you.

AI-generated content created using the Service is provided to you for your personal and professional use. We make no claim of ownership over AI-generated outputs.

7. Limitation of Liability

To the maximum extent permitted by applicable law, RoleCRM and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the Service
• Any AI-generated content or recommendations provided through the Service
• Unauthorized access to or alteration of your data
• Any third-party conduct on the Service

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

8. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

9. Termination

• You may terminate your account at any time through your account settings.
• We may suspend or terminate your account if you violate these Terms, with notice where practicable.
• Upon termination, your right to use the Service ceases immediately. We will delete your data within 30 days of account deletion, except where retention is required by law.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Boulder County, Colorado.

11. Indemnification

You agree to indemnify, defend, and hold harmless RoleCRM and its officers, directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your content caused damage to a third party.

12. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Boulder County, Colorado.

Class action waiver: You agree that any arbitration or proceeding shall be limited to the dispute between us individually. To the fullest extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Small claims exception: Notwithstanding the foregoing, either party may seek relief in a small claims court for disputes within that court's jurisdiction.

EU/UK users: If you are located in the European Economic Area or the United Kingdom, the arbitration and class action waiver provisions above do not apply to you. You retain the right to bring claims in the courts of your country of residence and to lodge complaints with your local data protection supervisory authority. Nothing in these Terms limits any rights you may have under mandatory consumer protection laws in your jurisdiction.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, terrorism, riots, war, government action, pandemic, power failures, internet or telecommunications failures, or cyberattacks.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and RoleCRM regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 14 days' advance notice via email to the address associated with your account, update the version number and effective date, and may require explicit re-acceptance through the application. Your continued use of the Service after the notice period constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms, please contact us at: